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• If you are using Internet Explorer, please check your 'Tools' menu option at the top of the screen, then go to 'Internet Options', check the 'Privacy' tab and set the Privacy option to 'Medium' .
  
  
• If you are using Firefox, please go to 'Tools -> Options', and make sure you have selected 'Accept cookies from sites' and 'Keep until they expire'.
  
  
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• If this doesn't work, please contact us and let us know what is happening.
  

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